Conversational Framework
Here’s the Conversational Framework we developed while I was at Drift. It's three parts: 1) Engage 2) Understand 3) Recommend
This framework will finally help you understand the difference between all of the terms we've seen thrown around over the last 15+ years.
Here’s the Conversational Framework we developed while I was at Drift. It's three parts: 1) Engage 2) Understand 3) Recommend
First impressions matter a lot. So it shocks me that we don't spend more time crafting people-first headlines.
Today's tip is short and to the point. Have your customers train your team. Astonishingly this doesn't happen enough.